Refund Policy

Effective: 2026-08-26 Applies to: Attest, an ECTD product, operated from https://getattest.com.au. Contact: the support channels listed at getattest.com.au/support.

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Short version

• Before we send anything — full refund, any reason, no questions.
• Within 7 days of delivery, deliverable not yet used in production — full refund if the deliverable does not match what we promised on the pricing page.
• After the JSON files or recommendations have been used in your production infrastructure — no refund.
• Disputed or fraudulent payments — refund via Stripe per their process.

Australian Consumer Law (ACL) consumer guarantees apply on top of this policy and are not affected by it.

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1. Pre-delivery refund

If you paid but we have not yet sent your deliverable, submit the refund request form at getattest.com.au/support with your Stripe Checkout Session ID or receipt email. We will refund through Stripe within 3 business days. No reason beyond identifying the pre-delivery purchase is required.

2. Post-delivery refund window (7 days)

If we have sent the deliverable but you believe it does not match what was promised on services/pricing.json or the relevant Stripe Payment Link product description, submit the refund request form within 7 days of delivery with:

• Your order ID
• The specific claim or deliverable element you believe was not met
• Whether the JSON files have been deployed into your production infrastructure

We will review and respond within 5 business days. If we agree the deliverable did not match the promise, we will:

• Issue a full refund, or
• Re-deliver a corrected version at no cost, your choice.

If the JSON files have already been used in production (deployed to your /.well-known/, integrated into your API, etc.), a full refund is no longer available because the value has already been received. We may offer a partial refund or a credit toward the next tier at our discretion.

3. After 7 days

After 7 days the deliverable is treated as accepted and refund is not available except where required by Australian Consumer Law.

4. ACL consumer guarantees (always available)

If you are an Australian consumer, you are entitled to a remedy under the ACL if a service is not provided with due care and skill, or is not fit for the disclosed purpose. Those rights apply on top of this policy and are not excluded, restricted, or modified by it.

If you believe an ACL right applies, submit the refund request form at getattest.com.au/support and explain the issue in the reason field.

5. Chargebacks and disputes

If you dispute a charge through your card issuer or Stripe rather than contacting us first, we will:

• Respond to the dispute on the facts
• Provide our delivery records, intake records, and the deliverable itself to Stripe
• Suspend service until the dispute is resolved

We strongly prefer that you use the refund request form first because it routes the request with the purchase identifier needed for review.

6. Refund mechanism

Refunds are returned to the original payment method via Stripe. Time to land in your account depends on your issuer (usually 5–10 business days).

7. Agent buyers

Where an autonomous agent buyer disputes a purchase, the agent's principal must submit the refund request with the receipt email or Stripe Checkout Session ID. We will not honour instructions that cannot be connected to the original purchase or a verifiable principal pointer.

8. Contact

Use the refund request form at getattest.com.au/support with either the Stripe Checkout Session ID or the receipt email and the reason for the request.